Service Writer / Advisor
At Trail Saw and Mower a Service Writer / Advisor is responsible for assisting customers with their outdoor power repair needs. Their duties include greeting customers and telling them about the types of services our shop offers, updating customers on the progress of their repairs and processing customer transactions upon completion of their repairs.
Service Writer / Advisor duties:
- Interact with customers, listen to their questions and concerns and provide timely responses.
- Educate clients about the company’s products, services and offers.
- Schedule appointments, take orders, monitor service progress, calculate charges and process payments.
- File Warranties and understand how to explain warranty situations.
- Review customer accounts and report changes to internal staff.
- Manage complaints, returns and resolve customer grievances.
- Record customer details and transactions.
- Serve as a customer relationship manager.
- Serve as a link between customers and different departments in the organization.
- Enroll in online service training.
Top Industry Pay plus Benefits
- 401K match
- Health Insurance
- Paid Vacation & Holiday’s
Hours
Monday – Friday: 8:00 am – 5:30 pm
Saturday: 8:00 am – 1:00 pm